We are here for you and your family every season of the year!

Environment that feels like home! We have the same goal as you, the success of your child.

Frequently Asked Questions (FAQs) for Parents 

1. What are the operating hours of East Gate Kids?

Response: Our operating hours at East Gate Kids are from 7:00 AM to 6:00 PM, Monday through Friday.


2. How can I enroll my child in East Gate Kids childcare?

Response: To enroll your child at East Gate Kids, please visit our website or contact our enrollment office at (505)294-5102. We will provide you with all the necessary information and guide you through the enrollment process.


3. What age groups do you accommodate?

Response: At East Gate Kids, we provide childcare services for children ranging from 6 weeks to 12 years old. We have programs tailored to different age groups to ensure age-appropriate learning and development.


4. What is the curriculum offered at East Gate Kids?

Response: The curriculum offered at East Gate Kids follows a combination of the Reggio Emilia approach and the FOCUS early learning guidelines. This integrated approach focuses on child-centered, play-based learning, encouraging exploration, creativity, and critical thinking skills.


5. Are meals provided for the children?

Response: Yes, meals are provided for the children at East Gate Kids. We participate in the Child and Adult Care Food Program (CACFP), which ensures that children receive nutritious breakfast, lunch, and snacks. Parents will need to fill out an Income Eligibility Application (IEA) to determine if they qualify for free food.


6. What safety measures are implemented at East Gate Kids?

Response: Safety is a top priority at East Gate Kids. We have strict security protocols in place, including controlled access entry, surveillance cameras, trained staff in CPR and First Aid, and regular safety drills to ensure the well-being of all children.


7. Is there a drop-off and pick-up policy for parents?

Response: Yes, we have a drop-off and pick-up policy at East Gate Kids. We require authorized individuals to sign in and out when dropping off or picking up children. This helps us maintain accurate attendance records and ensures the safety of all children. As for the drop-off policy, we kindly ask parents to ensure that their children are dropped off before 10:00 am to maintain a consistent routine and minimize disruptions to the daily activities. If a child arrives after 10:00 am, we will issue a warning and discuss the importance of punctuality with the parent or guardian. We encourage open communication between parents and our staff to address any concerns or extenuating circumstances that may arise. 


8. How are the teachers and staff selected and trained?

Response: Our teachers and staff at East Gate Kids go through a rigorous selection process, including background checks and interviews. They are also required to undergo ongoing professional development and training to stay updated on best practices in early childhood education.


9. What is the communication process between parents and teachers/staff?

Response: We encourage open and regular communication between parents and teachers/staff at East Gate Kids. We have various channels in place, such as parent-teacher conferences, communication logs, email updates, and a ProCare App where parents can access their child's progress and communicate with the teachers and staff.


10. How do you handle special dietary needs or allergies?

Response: If your child has any special dietary needs or allergies, please inform us during the enrollment process. We have protocols in place to accommodate special dietary requirements and ensure the safety of children with allergies. Our staff members are trained on how to handle and respond to such situations.

 11. What is the teacher-to-student ratio at East Gate Kids?

Response: We maintain a low teacher-to-student ratio to ensure individual attention and a safe environment. Our ratio is 1:4 for infants, 1:6 for toddlers, and 1:9 for preschool-aged children.


12. Can parents visit the facility before enrolling their child?

Response: Absolutely! We encourage parents to schedule a visit to our facility to see the environment, meet the staff, and ask any questions they may have. Just contact our office to arrange a visit.


13. How are parents notified in case of emergencies or incidents?

Response: In the event of an emergency or incident involving your child, we will notify you immediately using the contact information provided during the enrollment process. We have established protocols in place to ensure prompt communication with parents.